a9piso respects your privacy and is committed to protecting your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR's regulatory requirements. This policy explains exactly what data we collect, why we collect it, and what rights you have over it.
These cards summarise a9piso's core data privacy commitments. They do not replace the full policy text below – please read the complete policy for all details.
a9piso collects only the personal data necessary to operate your account, verify your identity as required by PAGCOR, process transactions via GCash and Philippine banks, and deliver our platform services. We do not collect data for its own sake.
a9piso does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Data shared with third parties – such as payment processors and PAGCOR – is shared only where legally required or necessary to provide the service you have requested.
All personal data transmitted between your device and a9piso's servers is protected by 256-bit SSL encryption – the same standard used by major Philippine banks and financial institutions. Stored data is protected by access controls and encryption at rest.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, erase, object to processing, and data portability regarding your personal information held by a9piso. These rights can be exercised by contacting our Data Protection Officer.
a9piso operates under PAGCOR's licensing framework and complies fully with the Data Privacy Act of 2012 as administered by the National Privacy Commission of the Philippines. Our data handling practices are regularly reviewed to maintain regulatory compliance.
a9piso retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Philippine law and PAGCOR regulations. Account data is retained for a minimum of five years after account closure in line with anti-money laundering requirements.
Important Notice: This Privacy Policy ("Policy") describes how a9piso ("a9piso", "We", "Us", "Our") collects, uses, stores, and protects the personal data of registered players and website visitors ("You", "Your"). This Policy is issued pursuant to Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines. By using the a9piso platform, you consent to the data practices described in this Policy.
a9piso operates as a PAGCOR-licensed online casino and sports betting platform serving Filipino players. The provision of our services requires the collection and processing of certain personal information about our players and users. a9piso is committed to handling this information responsibly, transparently, and in full compliance with Philippine data protection law.
This Policy applies to all personal data collected through the a9piso website at a9piso.co, through the account registration process, through ongoing account management, through payment transactions, and through any customer support interactions. It applies to all registered account holders and to any visitor who accesses the platform, regardless of whether they have completed the registration process.
By registering an account with a9piso or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.
For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is a9piso, operating under a valid PAGCOR licence and subject to Philippine jurisdiction.
As a PAGCOR-licensed operator, a9piso is subject to PAGCOR's data handling requirements in addition to those imposed by the National Privacy Commission. Where PAGCOR regulations impose more stringent data protection requirements than the general Data Privacy Act provisions, the more stringent standard applies.
You can contact a9piso's Data Protection Officer at any time regarding data privacy matters. Contact details are provided in Section 16 of this Policy.
a9piso collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Category | Data Points Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID type and number (e.g., PhilSys, Passport, Driver's Licence, UMID) | Account registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, current residential address | Account registration |
| Authentication Data | Encrypted password hash, two-factor authentication configuration, session tokens | Account creation & each login session |
| Financial Data | GCash account reference, PayMaya account reference, bank account details (BPI, BDO, Metrobank) where provided for withdrawals, transaction history, deposit and withdrawal amounts | Deposit and withdrawal processing |
| KYC Documentation | Copies or images of government-issued identification documents, proof of address documents, selfie photographs for facial verification | KYC verification process |
| Gaming Activity Data | Game sessions, wager amounts, game outcomes, bonus usage, wagering history, account balance history | During platform use |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, timezone, cookies and session identifiers | Each visit or session on the platform |
| Communication Data | Live chat transcripts, email correspondence, support ticket records, any voluntary information provided during support interactions | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, session time limits, self-exclusion requests, reality check preferences | When responsible gaming tools are configured |
a9piso does not collect sensitive personal information beyond what is strictly required for identity verification, PAGCOR compliance, and the prevention of financial crime. We do not collect political opinions, religious beliefs, or health information except where directly relevant to a responsible gaming assessment.
a9piso collects personal data through the following channels:
a9piso processes your personal data for the following specific, legitimate purposes:
Under the Data Privacy Act of 2012, a9piso relies on the following legal bases for processing your personal data:
a9piso does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Your data is shared with third parties only in the following limited circumstances, and only to the extent necessary:
a9piso will never disclose your personal data to any third party in exchange for payment or commercial benefit unless you have given explicit, informed consent to a specific and clearly described disclosure.
a9piso primarily processes and stores personal data within the Philippines. Where any processing or storage of data occurs outside the Philippines – for example, through cloud infrastructure providers with data centres in other jurisdictions – a9piso ensures that such transfers are subject to appropriate safeguards consistent with the requirements of the Data Privacy Act of 2012 and the National Privacy Commission's rules on cross-border data transfer.
These safeguards may include contractual clauses requiring the overseas recipient to apply data protection standards equivalent to those required under Philippine law, or transfers to jurisdictions that have been assessed as providing adequate levels of data protection. Where required by NPC regulations, a9piso will seek prior approval before transferring sensitive personal information outside the Philippines.
a9piso retains personal data for the minimum period necessary to fulfil its stated purposes, subject to the following minimum retention requirements imposed by Philippine law:
Upon expiry of the applicable retention period, personal data is securely destroyed or permanently anonymised such that it can no longer be attributed to any identifiable individual.
a9piso implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include, but are not limited to:
In the event of a personal data breach that is likely to adversely affect your rights and freedoms, a9piso will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03 on personal data breach management.
While a9piso implements robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying a9piso immediately if you suspect any unauthorised access to your account.
a9piso uses cookies and similar tracking technologies on the platform to ensure its proper operation, enhance your experience, and analyse usage patterns. Cookies are small text files stored on your device by your browser when you visit the platform.
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will prevent you from using core platform features including account login. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by a9piso:
Request a copy of the personal data a9piso holds about you, along with information about how it is being processed and for what purposes.
Request correction of inaccurate or incomplete personal data held about you, subject to identity verification requirements.
Request deletion of personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Object to processing of your personal data for marketing purposes or where processing is based on legitimate interests, on grounds relating to your particular situation.
Receive your personal data in a structured, commonly used, machine-readable format and request that it be transmitted to another controller where technically feasible.
Request that processing of your personal data be restricted while a complaint or correction request is being investigated by a9piso or the National Privacy Commission.
To exercise any of the above rights, please contact a9piso's Data Protection Officer using the contact details in Section 16. a9piso will respond to all valid data subject requests within thirty (30) calendar days of receipt. Where a request cannot be fulfilled – for example, because it conflicts with a legal retention obligation – a9piso will explain the reason for the refusal in writing.
If you believe that a9piso has not handled your personal data in accordance with this Policy or the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
The a9piso platform is strictly for individuals who are 21 years of age or older, as mandated by PAGCOR for all licensed real-money gaming in the Philippines. a9piso does not knowingly collect personal data from individuals under the age of 21.
If a9piso discovers that personal data has been collected from a person under 21 years of age, the account will be immediately terminated, all associated data will be deleted as soon as legally permissible, and any funds held in the account will be handled in accordance with PAGCOR's requirements for underage account terminations.
If you are a parent or guardian and believe that a minor under the age of 21 has created an account on a9piso, please contact our Data Protection Officer immediately at the contact details provided in Section 16 so that we can investigate and take appropriate action.
The a9piso platform integrates with third-party payment services (GCash, PayMaya, BPI, BDO, Metrobank) and may reference third-party service providers as part of its operations. These third parties operate their own platforms and are governed by their own privacy policies, which are independent of this Policy.
a9piso is not responsible for the privacy practices of third-party services. When you interact with a third-party payment service as part of a deposit or withdrawal transaction, you do so subject to that service provider's own terms and privacy policy. a9piso recommends that you review the privacy policies of any third-party services you use in connection with your a9piso account.
a9piso reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform operations. Where changes are material – such as those that significantly affect the categories of data collected, the purposes of processing, or your rights – a9piso will provide advance notice via email to registered account holders or through a prominent notice on the platform prior to the changes taking effect.
The most current version of this Policy, along with the date it was last updated, is always available at a9piso.co/privacy-policy. Your continued use of the platform following any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should cease using the platform and contact support to arrange account closure.
In compliance with the Data Privacy Act of 2012 and NPC Circular No. 17-01, a9piso has appointed a Data Protection Officer (DPO) who is responsible for overseeing the implementation of this Policy and ensuring a9piso's compliance with Philippine data protection law.
The a9piso Data Protection Officer can be contacted for:
DPO Contact: Email the a9piso Data Protection Officer at: [email protected] with the subject line "Data Privacy Request". All data privacy requests are handled in strict confidence.
For all privacy-related inquiries, data subject requests, and complaints, please use the following contact channels:
a9piso aims to acknowledge all data privacy requests within three (3) business days and to resolve them fully within thirty (30) calendar days. For complex requests requiring additional investigation, a9piso will notify you of the extended timeframe and the reasons for it.
If you remain unsatisfied with a9piso's response to your privacy request, you have the right to escalate the matter to the National Privacy Commission of the Philippines at any time.
For related policies, please also read the Terms & Conditions, Responsible Gaming Policy, and FAQ.
Play on a PAGCOR-regulated platform that takes your privacy as seriously as your gaming experience. Slots, live dealer, bingo, sports – GCash-ready. 21+ only.
21+ only · PAGCOR-regulated · Data Privacy Act compliant · Gamble responsibly